FAQs

Advanced Care Australia is a private company, with limited government funding. In most cases we can provide subsidised care and services that utilise our client's government benefits and work within your allocated budget.

We understand how difficult and confusing it can be to understand how to navigate this process!
Call 1300 628 485 to find out how we can help you.

Disability Support Funding:

We are currently registered with the NDIS to provide personal care and support with your domestic duties.
If you do not currently receive support or funding, you are now able to contact the NDIS to request access. You will need as much information as possible from medical professionals regarding your disabilities and the effects they have on your ADLs and ability to access your community.

We can facilitate Holiday Support Services and bill your funding provider directly!

More information on NDIS support and funding >

Aged Care Funding:

To receive a Home Care Package, an Aged Care Assessment Team (ACAT) must assess you. These specialists will determine whether your needs can be best met by an appropriate level of Packaged Care. An ACAT assessment is free and can be organised by your local GP.

The Government pays for the bulk of aged care in Australia by paying subsidies and supplements for care to providers. However, consumers may be asked to contribute towards the cost of their care if they can afford to do so.

Advanced Care Australia is an approved Home Care Package provider, & can proudly offer service areas including the Sunshine Coast, Gympie, Tewantin, Caloundra, Caboolture, Brisbane North, Noosa & surrounds, Redcliffe, Bribie Island areas & many more!

More information on Aged Care support and funding >

FUNDED CLIENTS

This is when the client has a Case Manager with a funded agency that in turn engages Advanced Care to provide care. Payment to Advanced Care for services is made by the funded agency.

Upon receiving a referral Advanced Care confirms (via fax or letter) the details of the engagement (such as duties to be performed, time allocation, start and end dates of the service and the name of the worker) with both the referring agency and the client.

SELF-FUNDED CLIENTS

This is when the client directly pays Advanced Care for the services provided.

For self-funded clients, once a referral is received, a Client Services Manager will explain how Advanced Care service works, and the fees involved. A Client Services Manager will meet with you and/or a person of your choice, to discuss your needs and together draw up a care plan.

The Client Services Manager will advise of other appropriate services available. Your rights and responsibilities will be discussed along with the rights and responsibilities of the support staff.

The care plan will include details of the service to be provided, frequency of service, start end and times and dates and location. The cost of service and review dates will also be set.

AGING CARERS

Currently Advanced Care holds funding to provide respite care to Aging Carers. If you are aged 65 yrs or over, and are caring for your older child who has a disability, you may be eligible for short term respite.

At present - no. As a private company we have the capacity to provide a fast response to your needs, particularly in times or a crisis or emergency. Our ability to provide a service is dependent on having the appropriate staff available to meet your needs, at a convenient time. A waiting list may apply for government funded services, please contact our office for further information.

YES. You decide when you want the support, and we book staff for that time for each episode of support. The only restriction may be the availability of an appropriate staff member at the time you require.

YES. A great idea is to be prepared in case of such an event. You can call us today, and register as a client. We will collect all the necessary information required to provide you with assistance, and when the time comes that you do need us, its only a matter of a phone call.

Our aim is to provide clients with staff they are comfortable with, and whom are familiar with their needs and routine. For each client we designate a minimum of 2 staff, to ensure if one staff member is ill you are still provided with support. If you prefer we can arrange for you to meet with the staff before they arrive to provide a service.

YES. You can utilize our service for short periods of time including during a crisis, on holidays, whilst you are waiting to access a government funded service, or whilst your regular carer is away.

YES WE ARE!
We are Approved Providers & operate under the 'Human Services System' which complies with all requirements of Human Services Qld Scheme HSQS:2012.

ACA are also current holders of a Service Agreement through the Department of Communities, Child Safety and Disability Services Qld; National Approved Provider System (NAPS).

Yes all our staff are fully vaccinated against Covid19